Standard returns:
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You have 28 working days to return goods.
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Items must be in a resalable state, with original packaging, box, and accessories.
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You must include your order number.
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Refunds will be issued within 7–10 days once the return is processed.
Faulty or missing parts:
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Report within 14 calendar days.
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Full refund or replacement will be offered.
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Refund will include delivery charge (but not the original shipping cost for correctly supplied goods).
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Refunds will be issued within 7–10 days once approved.
Restocking fees:
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Products ordered in error: up to 20% restocking fee.
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Specialist/made-to-order products (e.g. Rainbow range): up to 40% restocking fee or non-returnable.
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Sale and clearance items: non-returnable.
- If you need additional assistance with your return, please submit a ticket through the Order Support section at the bottom of our website. Be sure to title your ticket ‘RETURN’.”
RAL colour orders (Rainbow, EVT & Soudal) : non-returnable.
Returns Address
Sealant Supplies Ltd
40 Hemmells
Laindon North Industrial Estate
Basildon
Essex
SS15 6ED
Special Orders & Trade Accounts
Special orders (one-off or not on trade price list): handled case by case.
Trade accounts:
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Non-stock items: charged at company’s discretion.
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Stock items: 10% restocking fee (if in resalable condition).
Order Cancellations
You can cancel your order before shipping:
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No penalty unless “If you place an order for an item with a product listing that specifies a longer delivery timeframe than the standard 3–5 day DHL service, you may not be eligible for a refund once your order has been processed by our warehouse. In some cases, a restocking fee may also apply”
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Refunds will be issued within 7–10 days.
Cancel via:
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The order support section that can be found at the bottom of the website
This policy does not affect your statutory legal rights.