Standard returns:
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You have 28 working days to return goods.
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Items must be in a resalable state, with original packaging, box, and accessories.
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You must include your order number.
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Refunds will be issued within 7–10 days once the return is processed.
Faulty or missing parts:
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Report within 14 calendar days.
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Full refund or replacement will be offered.
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Refund will include delivery charge (but not the original shipping cost for correctly supplied goods).
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Refunds will be issued within 7–10 days once approved.
Restocking fees:
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Products ordered in error: up to 20% restocking fee.
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Specialist/made-to-order products (e.g. Rainbow range): up to 40% restocking fee or non-returnable.
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Sale and clearance items: non-returnable.
- If you need additional assistance with your return, please submit a ticket through the Order Support section at the bottom of our website. Be sure to title your ticket ‘RETURN’.”
Returns Address
Sealant Supplies Ltd
40 Hemmells
Laindon North Industrial Estate
Basildon
Essex
SS15 6ED
Special Orders & Trade Accounts
Special orders (one-off or not on trade price list): handled case by case.
Trade accounts:
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Non-stock items: charged at company’s discretion.
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Stock items: 10% restocking fee (if in resalable condition).
RAL colour orders: bespoke and non-returnable.
Order Cancellations
You can cancel your order before shipping:
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No penalty unless “If you place an order for an item with a product listing that specifies a longer delivery timeframe than the standard 3–5 day DHL service, you may not be eligible for a refund once your order has been processed by our warehouse. In some cases, a restocking fee may also apply”
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Refunds will be issued within 7–10 days.
Cancel via:
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The order support section that can be found at the bottom of the website
This policy does not affect your statutory legal rights.